Privacy Policy

This policy explains what information Kumo's Wanderland collects when you visit kumoswanderland.com, book with us, sign a waiver, order at the café, join our rewards program, or contact us, and how we use and protect it. It applies to our website and to our in-venue systems like self-service check-in and café ordering.

The short version: we collect what we need to run your visit safely and smoothly, we never sell your information, and marketing messages only go to people who ask for them.

• Contact details such as your name, email address, and phone number when you book, sign a waiver, join rewards, or reach out to us.
• Waiver information, including the names and dates of birth of the children in your party. A signed waiver is required for everyone who plays, so this is information you provide for your own family.
• Booking and purchase details such as day passes, party bookings, memberships, gift cards, and café orders.
• Payment information, which is processed by our payment providers. We never see or store your full card number.
• Party planning details you share with us when booking a celebration, like guest counts and food choices.
• Messages you send us by email, phone, contact form, or social media.

Like most websites, we receive some technical information automatically when you visit, such as your device type, browser, pages viewed, and general location. We use cookies and similar technologies to keep the site working, remember your choices, and understand how the site is used so we can improve it. You can control cookies through your browser settings.

• To process bookings, waivers, orders, memberships, and payments.
• To run your visit, including check-in, party hosting, and matching signed waivers to bookings.
• To respond to your questions and requests.
• To operate our rewards program if you choose to join it.
• To send marketing emails and text messages, only if you have opted in, as described below.
• To keep our guests, team, and facility safe.
• To improve our website, services, and guest experience.
• To comply with legal obligations.

When you sign a waiver, book with us, or join rewards, you may be offered the option to receive Kumo's news, events, and offers by email. This is a separate, unchecked choice, and saying no never affects your visit. You can unsubscribe at any time using the link in any marketing email or by contacting us at hello@kumoswanderland.com. We may still send you non-marketing emails about your bookings, waivers, or account, such as confirmations and receipts.

If you opt in to text messages from Kumo's Wanderland, we will send you occasional texts about news, events, offers, and updates related to your visits. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

• You can opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming that you have been unsubscribed.
• Reply HELP to any message for help, or contact us at hello@kumoswanderland.com or 832-669-6551.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary for the service providers who deliver messages on our behalf.

Kumo's is built for families, and the information we hold about children, such as names and dates of birth on waivers, is provided to us by their parent or legal guardian. Our website and marketing programs are directed at adults, and we do not knowingly collect personal information directly from children under 13 online. If you believe a child has provided us information directly, contact us and we will delete it.

We do not sell your personal information. We share it only with:

• Service providers who help us operate, such as our ticketing and booking platform, payment processors, and the platforms that deliver our emails and text messages. They may only use your information to provide services to us.
• Legal and safety purposes, if required by law or to protect the rights and safety of our guests, team, or business.
• A future business transfer, such as a merger or sale, in which case this policy would continue to apply to your information.

For the safety of our guests and team, areas of our facility are monitored by video cameras. Recordings are used for safety and security purposes and are retained for a limited time.

We keep personal information only as long as we need it for the purposes above or as the law requires, then delete or anonymize it. We use reasonable technical and organizational safeguards to protect your information, though no system can be guaranteed completely secure.

• Unsubscribe from marketing emails at any time via the link in each email.
• Stop text messages at any time by replying STOP.
• Ask us to access, correct, or delete the personal information we hold about you and your family by emailing hello@kumoswanderland.com. We will respond as required by applicable law, and we may need to verify your identity first.
• Control cookies through your browser settings.

We may update this policy from time to time. When we do, we will post the new version here and update the effective date at the top of this page. Material changes will be highlighted on this page or communicated to you directly where required.

Questions about this policy or your information? Email hello@kumoswanderland.com, call 832-669-6551, or write to Kumo's Wanderland, 7930 W Grand Pkwy S #150, Richmond, TX 77406. You can also review our Terms of Service.