FAQ & Policies

No surprises. Promise.

The practical details - admission, food, parties, and the fine print - all in one calm place.

Kumo's is designed for children ages 0–8, with zones for every stage from babies in Little Nimbus to big kids in Sky Fort. An expansion opening early this summer will welcome kids up to 12.

One simple rate, every day: $17.99 for ages 3 & under, $24.99 for ages 4–8. Up to two adults enter free with each child's pass. All-day access, no time limits.

Yes - grip socks are required for everyone, including adults. Bring your own or grab a pair of Kumo-branded grip socks at the front desk.

Yes - Kumo's Kitchen is halal-friendly, with multicultural-inspired flavors, and our meats are sourced from halal-certified vendors. Every item, from the bulgogi beef bowl to the kids' sliders, is made with that in mind.

Both packages include a dedicated host, a private decorated room, premium décor, freshly prepared food, the cake ceremony, custom favor bags, and full setup and cleanup. You bring the cake - we handle the rest.

Your party is 2 hours total. Kids can enjoy open play throughout the full event, and your group has 90 minutes in a private decorated room for food, cake, photos, and celebration. After the private room portion, kids may continue playing while our team handles cleanup.

A non-refundable deposit secures your date. The remaining balance is due after your party - we reconcile how many children actually attended first, because we don't think you should pay for guests who didn't show up. (See our cancellation policy for the full details.)

Absolutely - that's the point. There's a café with real food and fresh roasted coffee, a quiet mother's room for nursing, and private work pods for parents who need to focus.

Yes. The Wanderer membership gives one child unlimited play plus café discounts - monthly ($74.99) or annual ($765, which saves $135 and adds 10% off parties).

The fine print, in plain English

Policies.

Admission

Day passes are non-refundable. If your child is ill, contact us at least 24 hours ahead to reschedule, subject to availability.

Party deposits & balance

A non-refundable deposit secures your date. The remaining balance is billed after your party, once we reconcile how many children actually attended - so you're never charged for guests who didn't show up.

Party cancellations

More than 3 days before: your deposit is retained but can be credited toward a future party within 60 days. Within 3 days, no-shows, or same-day cancellations: not eligible for credit or rescheduling.

Full-venue buyouts

Exclusive full-venue buyouts are paid in full at booking and are non-refundable - we close the entire venue to host your event privately.

Memberships

Monthly memberships carry a 3-month commitment, then auto-renew monthly - cancel or pause anytime after, before your next billing date. Memberships are non-refundable and non-transferable.

Ready when you are.