FAQ & Policies

No surprises. Promise.

The practical details (admission, food, parties, and the fine print) all in one calm place.

Kumo's is built for ages 0–12, with a zone for every stage - babies in Little Nimbus, big kids in Sky Fort, and our new expansion's vertical climbing for kids up to 12.

One simple rate, every day: $17.99 for ages 3 & under, $24.99 for ages 4–12. Up to two adults free with each child's pass - all day, no time limits.

Yes - everyone, adults included. Bring your own or grab a Kumo pair at the front desk.

Yes. Our meats come from halal-certified vendors, and every item - from the bulgogi bowl to the kids' sliders - is made with that in mind.

Both packages include a dedicated host, a decorated private room, fresh food, the cake ceremony, favor bags, and full setup and cleanup. You bring the cake - we handle the rest.

Parties run 2 hours: open play throughout, plus 90 minutes in your private room for food, cake, and photos. When the room wraps, kids keep playing while we handle cleanup.

A deposit secures your date: $250 plus tax for Signature, $375 plus tax for Personalized. The balance is due after the party, based on how many children actually attended - you shouldn't pay for no-shows. Deposits are non-refundable. (See our cancellation policy.)

Admission is single entry - once you leave, re-entry isn't available. Most families simply stay: the café serves real meals all day.

Absolutely - that's the whole point. Real food and fresh-roasted coffee, a quiet mother's room, and private work pods when you need to focus.

Yes. The Wanderer membership gives one child unlimited play plus café discounts, available monthly ($74.99) or annual ($765, which saves $135 and adds 10% off parties).

The fine print, in plain English

Policies.

Admission

Day passes are non-refundable, but if you need to reschedule, just let us know. We get it, life happens.

Outside food & drinks

No outside food or drinks are permitted, other than water. Everything served inside comes from Kumo's Café, our own halal-friendly kitchen.

Party deposits & balance

A non-refundable deposit secures your date. We bill the remaining balance after your party, once we count how many children actually attended, so you're never charged for guests who didn't show.

Party cancellations

More than 3 days before: your deposit is retained but can be credited toward a future party within 60 days. Within 3 days, no-shows, or same-day cancellations: not eligible for credit or rescheduling.

Full-venue buyouts

Exclusive full-venue buyouts are paid in full at booking and are non-refundable. We close the entire venue so your event is fully private.

Memberships

Memberships renew monthly, and you can cancel or pause anytime before your next billing date. Memberships are non-refundable and non-transferable.

Ready when you are.

$17.99 · all-day playBook a Day Pass