Refund policy

At Kumo’s Wanderland, we understand that plans can change — especially with little ones! Our goal is to be fair and flexible while maintaining a smooth experience for all our guests. Please review our refund and cancellation guidelines below.

General Admission & Day Passes

  • All day passes are non-refundable once purchased.

  • If you’re unable to visit on your reserved day due to illness or emergency, please contact us at least 24 hours in advance and we’ll do our best to reschedule your visit for another date (subject to availability).

  • No-shows or same-day cancellations are not eligible for rescheduling.

Parties & Private Events

We’re excited to help you celebrate! To make sure every party is planned with care and clarity, please review our payment and cancellation terms below.

Payment Terms

  • A non-refundable deposit is required to reserve your party date.

  • The remaining balance is due 3 days before your event.

  • Any additional charges (like extra guests or food upgrades) will be invoiced after the party, if applicable.

Cancellation Policy

  • Cancellations made more than 3 days before the event:
    Your deposit is retained, but the remaining balance may be refunded or credited toward a future party within 60 days, based on availability.

  • Cancellations within 3 days of the event:
    Because staff and supplies are already in motion, no refunds are available. However, we’ll do our best to reschedule your party within 30 days, based on availability.

  • No-shows or same-day cancellations:
    These are not eligible for refunds or rescheduling.

Memberships

  • Memberships are non-refundable and non-transferable.

  • Monthly memberships can be canceled anytime before the next billing cycle via your account or by contacting us directly.

  • We do not provide partial refunds for unused time within a billing period.

Special Events & Camps

  • Tickets to special events (like holiday parties or camps) are non-refundable.

  • If you cannot attend, tickets may be transferred to another guest with prior approval.

Weather or Facility Closures

  • In the event of unexpected closures due to weather, maintenance, or emergencies, we’ll reach out to affected guests to reschedule or offer credit for a future visit.

Need Help?

If you have any questions about this policy or need to reschedule a booking, please reach out to us at hello@kumoswanderland.com. We’ll do our best to work with you!